Shipping Policy
At our store, we strive to provide fast, reliable, and transparent shipping services to ensure your school essentials—backpacks, pencil cases, and pencil sharpeners—reach you in a timely manner. This shipping policy outlines our processes, timelines, and guidelines to keep you informed every step of the way.
All orders are processed within 1-2 business days after payment confirmation. Business days exclude weekends and public holidays, during which processing may be delayed by an additional 1-2 days. Once your order is processed, we will generate a shipping confirmation with tracking information, which will be updated automatically as your package moves through the delivery network.
We offer standard and expedited shipping options to accommodate your needs. Standard shipping typically takes 3-7 business days for delivery, while expedited shipping reduces the timeline to 1-3 business days. Shipping times are estimates and may vary slightly due to factors such as location, carrier delays, or high order volumes, especially during peak back-to-school seasons.
We ship to most regions worldwide, with shipping costs calculated at checkout based on your location, package weight, and selected shipping method. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country’s customs office. These charges are the responsibility of the recipient and are not included in the shipping cost or order total.
If you have not received your package within the estimated delivery window, please first check the tracking information provided in your shipping confirmation for updates. If there are no updates or if the tracking shows the package as delivered but you have not received it, please contact our support team (without including contact details) within 7 days of the estimated delivery date to resolve the issue.
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your package is damaged during transit, please document the damage with photos and reach out to us promptly for assistance. We reserve the right to modify this shipping policy at any time, with updates posted on our store.